Protecting your personal details on our website
Last updated: 29 May 2018
1.1. We may collect Personal Data about you from a number of sources, including the following:
1.1.1. From you when you purchase a service or product from us, we will collect your full name, email address, billing and contact address.
1.1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.1.3. From documents that are available to the public, such as the electoral register.
1.2. With regard to each of your visits to our site we will automatically collect the following information:
1.2.1. Technical device information, including the device used to access our site (i.e. desktop, mobile or tablet);
1.2.2. Information about your visit, including products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, whether our template designs have been downloaded and whether you have subscribed to our blog and/or mailing lists.
1.3. We do not anticipate collecting ‘sensitive personal data’ from you, within the meaning of the Data Protection Act 1998 (or a ‘special category of personal data’ within the meaning of the General Data Protection Regulation). For example, information about your health or ethnic origin. However, in the event that we wish to do so, you will be asked to expressly consent to the collection and processing of this Personal Data and are under no obligation to provide such consent.
2.1. The Personal Data of our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
2.1.3. To allow us to carry out marketing analysis and conduct research (including creating statistical and testing information). We will not, however, use your Personal Data for automated profiling without your express consent.
2.1.4. To allow us to contact you (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us that are similar to those that we have already provided to you or that we have a legitimate interest to contact you about, unless you have asked us not to do so. We will only allow selected partners to contact you where you have provided your express consent. You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by contacting us using the details set out in clause 6.1.
2.1.5. We may check your details with fraud prevention agencies, as further set out in clause 2.4 below.
2.1.6. To notify you about changes to our service.
2.1.7. To ensure that content from the Website is presented in the most effective manner for you and for your computer.
2.1.8. To administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
2.1.9. To improve the Website to ensure that content is presented in the most effective manner for you and for your computer.
2.1.10 As part of our efforts to keep the Website safe and secure.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1. Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
2.3.2. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.3. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.4. In connection with any transaction which we enter into with you:
2.4.1. We, and other companies in our group, may from time to time carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies for this purpose.
2.4.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.4.3. If you require further details of the credit agencies and fraud prevention agencies we engage from time to time, please write to our Data Protection Officer using the contact details set out in clause 6.1 below.
3.1. In accordance with the Data Protection Laws, we adopt strict security measures to protect your Personal Data.
3.2. All Personal Data you provide to us is stored on our secure servers in the European Economic Area. We will not transfer your Personal Data outside the European Economic Area without your express consent. We also work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.3. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we do however transmit the entire credit card number to the appropriate credit card company during order processing.
3.4. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of Personal Data. Our security procedures mean that we may occasionally request proof of identity before we disclose Personal Data to you.
3.5. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. If you have any reason to believe that your password may have been accessed by a third party, please contact us as soon as possible and we will take steps to reset that password.
3.6. We will retain your Personal Data for so long as we reasonable require the processing of it. Your Personal Data will then be deleted. This will usually be for a period of seven years or, if you have been inactive on the Website for a period of time, we may delete your Personal Data sooner at our discretion.
4.1. As stated above, we may occasionally email you about our services and products. We will, however, give you the opportunity to opt-out of that communication in each email. You can also always contact us using the details set out in clause 6.1.
4.2. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our reasonable control.
4.3. We may from time to time use ‘cookies’ on the Website to monitor how people use the Website. This helps us to understand how our customers and potential customers use the Website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.
a) Necessary cookies – these cookies are required for you to be able to use some important features on our website. These cookies don’t collect any personal information.
b) Functionality cookies – these cookies provide functionality that makes using our service more convenient
c) Analytics cookies – these cookies are used to track the use and performance of our website and services
5.1. The Website may include links to other websites. We do not provide any Personal Data to third-party websites.
5.2. We exclude all liability for loss that you may incur when using these third party websites.
6.1 We work with 3rd parties to improve your experience on our website and for advertising purposes. This includes the following:
6.5 Facebook – we use Facebook advertising to reach potential customers. A Facebook pixel is placed on our site to track actions such as filling in a form or payments for our fitness programmes. It does not track any personal information. To control the ads you see, please follow these instructions: https://www.facebook.com/ads/preferences/edit/. See the details here if you would like to hide specific ads or advertisers: https://www.facebook.com/help/146952742043748?helpref=uf_permalink
6.6. PayPal – we use PayPal to manage some of our online payments. For more information on PayPal’s use of data, please see here https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.
7.4. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.
7.5. Please note that we may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. You will be advised at the start of your phone conversations with us whether any recording is taking place and whether you are comfortable proceeding on that basis. If not, we will contact you by other means.
8.1. The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the Act. An access request may be subject to an administrative fee to meet our costs in providing you with details of the information we hold about you. You additionally have the right to ask for your Personal Data to be deleted or to be moved to another provider. These are sometimes referred to the ‘Right to Erasure’ and the ‘Right to Data Portability’.
8.2. Please contact us using the details set out in clause 6.1 if you wish to exercise any of those rights and we will be happy to assist.
8.3. You also have the right to make a complaint to the Information Commissioner’s Office (or, from 25th May 2018, the Data Protection Authority) if you are unhappy about how we have dealt with your Personal Data. You can find the Information Commissioner’s Office’s website at https://ico.org.uk/